Privacy Policy

Privacy Policy

Introduction

Welcome to https://same-day-collision-repair.collision-talk.com (hereafter referred to as ‘the Company’, ‘we’, or ‘our’). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of your information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process your data based on your interactions with us:

  1. Account Creation and Usage: When you sign up for an account on our platform, we collect and store your account details, including username, email address, and password hash.
  2. Transactions and Services: We process personal data when you avail yourself of our services, such as requesting a same-day collision repair estimate or scheduling an appointment. This includes payment information, financial records (for billing purposes), and service preferences.
  3. Communication with Us: If you choose to contact our support team via email, phone, or SMS, we will collect the communication content and metadata (such as your contact details and conversation history).
  4. Website and Application Usage: We utilize analytics tools and tracking technologies to gather information about how users interact with our website and applications. This may include device identifiers, IP addresses, browser types, pages visited, and clickstream data.
  5. Feedback and Reviews: When you provide feedback or leave a review, we collect that content along with any associated personal details (like your name and location) to improve our services.

Personal Data Collection

We gather various types of personal information for the smooth operation of our services and to enhance user experiences:

  • Account Information: This includes usernames, email addresses, phone numbers, and password hashes.
  • Payment Details: We securely store payment information required for transactions, including credit card numbers (encrypted), expiration dates, and CVV codes.
  • Financial Records: For billing purposes, we may collect and retain financial data linked to your account.
  • Purchase History: We track and maintain records of services purchased from our platform.
  • Mobile Device Identifiers: These unique identifiers help us recognize your device and provide personalized experiences.
  • Location Data: With your consent, we may access your location to offer tailored local services.
  • Feedback and Reviews Content: The text and metadata associated with user-generated content are stored for future reference.
  • Social Media Information: If you choose to connect our platform with your social media accounts, we may collect data from those platforms (with your permission).
  • Product Details: When you interact with products on our site, we may gather information about the items you view or purchase.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance user experiences and analyze website performance:

  • Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
  • Preference Cookies: Used to remember your preferences, such as language settings and display options.
  • Analytics Cookies: Enable us to gather insights into website usage, including page views, unique visitors, and user behavior.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We adhere to data retention policies as required by law and for legitimate business purposes:

  • Personal data related to account activities is retained until the account is inactive or closed.
  • Transaction records and financial information may be stored for an extended period due to legal and accounting requirements.
  • We periodically review and delete or anonymize unused or outdated personal data to ensure data security and minimize storage.

Security Measures

We have implemented robust security protocols to safeguard your personal data:

  • Data Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process certain tasks on our behalf.
  • Access Controls: Our systems implement role-based access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years of age. Our services and content are not intentionally directed at or tailored for children, and we do not knowingly collect personal information from minors.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and Rectification: You can request access to the personal data we hold about you and ask for corrections if it is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  • Restriction: You have the right to limit the processing of your data under specific conditions.
  • Data Portability: You may be entitled to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: You can object to the processing of your data for specific purposes at any time.
  • Non-Discrimination: You have the right to take legal action if you believe we have discriminated against you based on certain personal characteristics.

To exercise these rights or if you have any data-related queries, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this page periodically for the latest information.

Contact Information

For any privacy-related inquiries, feedback, or requests (including unsubscribe requests), please contact us:

We value your trust in our company and are dedicated to protecting your privacy throughout your interaction with us.